Hi👋
We’re The Improvement Lab
We’re on a mission to help organisations like yours thrive.
Improve the service you offer customers, make work better for your people, and (re)build your organisation through operational excellence—spending only what you need, nothing that you don’t.
Without the jargon. The ego. Or, the eye-watering consultancy fees.
If your Transformation and OpEx programmes keep falling short, we’ll show you a different way to design change.
One that avoids the usual pitfalls of spiralling costs, stretched timelines, disengaged people and results that never stick.
For too long, we've relied on frameworks, jargon, and quick fixes that look good on paper but fall flat in practice.
We’ve trained people to talk about improvement — but not how to do it (at least not in a way that sticks). We’ve handed out tools, brought in consultants, launched shiny programmes… and problems still persist. The world of change is hard.
Too hard.
Now, with costs rising, AI reshaping how we work, and complexity spiralling — the cracks are really starting to show.
We need a different approach..
The 7 Steps to Lasting Change
Our programme has been designed to help you build out your change journey. No more guess work or making plans based on no knowledge.
Our model doesn’t just tell you what you need to do, it shows you how to do it.
We will even do it with you if you like.
First Cohort Sold Out
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Register your interest now
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First Cohort Sold Out 💡 Register your interest now 💡
Virtual online coaching and consulting
Our Cohort Training Programme brings the 7 Steps to life — live, interactive, and delivered with your team on Zoom. Across guided sessions we’ll map your current state, dig into the data, and design real changes that make a difference. Along the way, we’ll build your in-house capability and help shape an OpEx programme that’s built for your people, by your people.
We only have 10 places on offer for the next training starting January - Register your interest now.
Stop✋ spending big money on big consultancy to tell you what’s not working. Then leave.
Let us help you build out your change programme in a way that is psychologically safe for you and your people.
Good change feels energising… lets stop the burn out.
COMING SOON
Digital Self Paced Online Course
7 Steps to Lasting Change is your no-nonsense guide to building real improvement that actually sticks. Self-paced, practical, and packed with tools you can use straight away, it helps your teams learn by doing.
No jargon, no egos, and definitely no overpriced consultancy fees — just a clear path to making change feel good again.
Hit the button below to register for notification for early access and we will let you know when it’s ready.
Follow us if you like
Follow us on Instagram and LinkedIn for your daily dose of clarity, practical tips, and the occasional rant about why change is harder than it needs to be.
We're here to make business improvement feel doable — and maybe even a bit fun
Contact Us
We want to hear from you!
Whether you're curious about what we can do for you, or just need a bit of a vent (think of it like therapy), we're here for it. Send us a message.
You can also just say hi. 👋🏽